Mentor combines Communication, Learning, and Support

Behind the Mentor icon, which can be placed in virtually any application, are three levels of end-user help: Communication, Learning, and 24-hour Support.

These are three necessary elements of any successful deployment, and with Mentor they're all in one place.

Communication

Users can understand the key concepts of the application. Mentor communicates directly with employees and customers to explain the benefits of the new system and set the stage for a successful rollout.

Users see all the system's functions and learn the ones they need to get started. Some companies roll out applications and technology with Mentor alone, but when "course model" training is required, it can be more effective and shorter because, after the course, Mentor is at the user's desktop to handle most questions that occur at the beginning of a rollout.

Mentor support is always available. Long after an application is deployed, new employees or customers need the full range of information, and even experienced people can get stuck or forget how to do things. Mentor is always one click away, to keep people productive and dramatically cut the cost of supporting them.