How Mentor helps companies get more out of IT investments.

Information technology powers today's business success. Very likely, it's creating new competitive advantage for your own business. It's that important. But there's a limit to the effectiveness and return on your IT investments when the people who have to use them are overwhelmed.

Employees and customers face a continual explosion of advances in systems, software, networks, features, services, devices, and capabilities. It's no surprise Help Desks are swamped and support costs are rising at an exorbitant 55% per year.* No business can afford that.

Turning employees into students is not the answer.

Classroom training doesn't meet the need for continual learning. Users don't want and can't afford the time away from their jobs. Computer-Based Training (CBT), Web-Based Training (WBT), and online materials aren't much improvement either. They take too much non-productive time, and it's very costly to keep developing courses people don't want to sit through.

And most courses deliver far too much information in a single session for anyone to remember; therefore, retention is poor. A few days after a course, people simply can't remember things they haven't used immediately.

It's time for a radically new approach.

The focus on helping people learn and retain has to shift to helping people succeed with their new business processes and technology. It's that simple and that profound. This difference between trying to teach and helping people perform is what distinguishes Mentor. A Mentor can be added to virtually any new system or application, so when someone needs to know how to do something, a short multimedia piece demonstrates it. With Mentor, learning is a transparent part of doing. It's a natural, non-intrusive way of learning as you work. There's no need to stop a task and call the Help Desk, bother a colleague, or interrupt the work at hand for training.

The success of any course depends on retention. A Mentor simply eliminates the need for it.

A total desktop or end-point solution

Because a Mentor can be developed for every application, Mentor can be used as a total desktop or end-point solution in today's technology-driven world. Every company, every ISP, ASP, ISV, systems integrator, high-tech manufacturer and IT department anywhere has a vested interest in helping users succeed. No matter how wonderful your new technology, you won't see its benefits until your people can use it effortlessly.