ISPs

Let's face it, you've got an end user problem. Many customers on the edge of the techno-revolution (and there are many) venture into your portal and get frustrated. Ultimately, they'll either increase your support costs, stay on the fringe of your portal where they're of minimal value, or abandon your service because "they just don't get it".

Mentor is designed to communicate the value of your service and help your customers succeed when using it. With short multimedia demonstrations delivered on demand throughout your network, Mentor makes your users self reliant and addresses your most frequent help desk questions before they make a call and before they get frustrated.

Reduce Support Costs

Mentor is proven to reduce the number of help desk calls by 20% to 40%. It easily solves the simplest start up problems, which cost you the most; How to get online… sign in... How to use the Internet, instant messenger and email.

Increase Retention

Do customers who have their own homepage leave as frequently as those who don't? Of course not! Mentor communicates visually the capabilities of your portal and shows your customers how to get the most out of it. The more they can do, the more likely they are to stay and use more of your services.

A Competitive Advantage

You can bundle a Mentor for Internet Explore and Outlook Express and an instant messenger service. A combined product that sells in retail stores for $30.00 can be free for new subscribers when they sign up.

AOL Instant Messenger

Give your messaging software a competitive advantage.
Watch a sample from this product.

Internet Explorer

Give your users the support they need.
Watch a sample from this product.

Contact Information

Contact one of our Business Development Managers to discuss how Mentor can make your users self-reliant and reduce support costs, while increasing customer retention.