Systems Integrators

SFA, Supply Chain Management, CRM, Knowledge Management, Windows XP… the list goes on. Communication and computing technology has created an explosion of new and re-engineered applications on the desktop. All this new process creates more complexity for the end user. You've seen the Gartner Group numbers, over forty-five per cent of help desk calls relate to application processes. Add the help desk cost with the loss of productivity and your customers are spending around $40 per help-desk call.

Technology is not the primary challenge. Whether you're installing an enterprise-wide application, deploying an upgrade, or building a custom application, the biggest challenge (and greatest cost) will always be end-user assimilation. So, how do we reduce assimilation time while drastically cutting your customers deployment costs? Provide your customers' end-users with single click access to multimedia communication, learning and support for any application or customized business process - without ever leaving their application. Mentor is a true innovation that makes users self-reliant and eliminates the need to request support on a whole host of topics, before they need to make the call. Troubled users can get their answer without having to chat with your technical staff. Mentor has proven itself to reduce the number of help desk calls by 20% to 40%. As a result, Mentor is the only solution that delivers a significant return on investment.

We already have proven Mentors (over 6.3 million licenses sold) for the most current Lotus and Microsoft applications. And we have over eight years experience in building Mentors for custom developed applications. Whatever software you're supporting, Mentor can be bundled with it to accelerate end user's success, shorten deployment time and decrease your customers' total cost of ownership.

Contact Information

Contact one of our Business Development Managers to discuss how Mentor can make your users self-reliant and drive down your support costs.