Mentor for PC Manufacturers

The harvest in the PC market already yields a thin return per unit sold. The last thing you need is a swarm of customer support calls eating away your profits. At 15 to 20 dollars apiece, every call helps itself to a portion of your hard-earned margins and depletes your bottom line. So, how do you battle these support costs that continue to rise?

Mentor is a true innovation that makes users self-reliant and eliminates the need to request support on a whole host of topics, before a call is made. Troubled users can get their answer without having to chat with your technical staff. Mentor has proven itself to reduce the number of help desk calls by 20% to 40%, making it the only solution that delivers a significant return on investment.

Bundled with every PC shipped, Mentor gives users instant access to hundreds of short multimedia demonstrations for the Windows operating system, Internet Explorer and, the most commonly used e-mail client for ISP's, Outlook Express. You can bundle these Mentors with Mentors for the most popular chat programs: AOL Instant Messenger and MSN Messenger.

Combine a package with custom Mentor content - targeted at your FAQs, with your end user profile in mind, and you have the most powerful Communication, Learning, and Support system available.

Case Study

Mentor CLS created Tiny Trainer for Tiny Computers, an international award-winning solution to communicate the value and benefits of the PC to the first-time computer buying public. The total solution engages the user, reflects the corporate personality and promotes the Tiny brand, while it directs the end user to self-accessed Mentor support that increases their satisfaction and reduces support costs.

Tiny Trainer

Introduces the user to the company, their new computer, Windows and Mentor. At the end of the presentation, this menu directs the end user to self-accessed support and promotes the company's service.
Watch a sample from this product.

Tiny Screen Saver

An entertaining promotion of the company's peripheral products, services and brand. See a sample of the Tiny screen saver.

Tiny sells Mentor on the Web

Entertainingly creates e-commerce revenue and increases brand awareness. See and hear Tiny Trainer.

Contact Information

Contact one of our Business Development Managers to discuss how Mentor can increase your revenue and customer satisfaction while driving down your support costs.