ExxonMobil Selects VSI Communications Group's Mentor™ to Train 90,000 in Lotus Notes

South Norwalk, Connecticut, USA, 28 November 2000 -- ExxonMobil Corporation (NYSE: XOM) has chosen VSI Communications Group's leading-edge Mentor™ e-Learning solution to help train 90,000 of its employees in Lotus Notes. VSI, a subsidiary of PSINet Consulting Solutions, a wholly owned subsidiary of PSINet Inc. (NASDAQ: PSIX), is the leading content development firm focused on creating just-in-time e-Learning tools for major corporations and e-businesses.

Global standardization of its IT network is an important part of the IT strategy for this worldwide leader in the petroleum and petrochemicals business, according to Russ Bradley, VSI's Western Region sales manager. But for over 55,000 employees, ExxonMobile's standardization means they have to learn yet another new desktop application—Lotus Notes—and 35,000 more employees will have to learn the new features in the latest upgrade. Knowing that an effective education strategy would be critical to their success, ExxonMobile was challenged with providing a consistent, company-wide, multilingual end-user training program.

Although this end-user problem is common to all corporations deploying new technology, the size of ExxonMobile's employee population illustrates the pressing need for a more efficient and cost effective approach to learning." says VSI's President Dan Gallo. "Maximizing the return on any technology investment requires properly skilled, technically competent employees who can adopt, manage and utilize their new tools right from the beginning of the deployment."

The company chose Mentor for Lotus Notes R5 as the cornerstone of its learning support program for it's ease of use and robust, just in time instruction. Mentor, is a natural, intuitive way for users to learn while they are actually using the new application.

Mentor™ for Lotus Notes will be the standard Notes e-Learning tool on the ExxonMobil corporate network worldwide. Instead of going to a class or taking time off for an online course, an employee can just click and play the exact answer needed at any moment to complete a task using Notes. The user gets a short, focused, step-by-step multimedia demonstration that includes voice and dynamic visuals. The productivity dip that normally occurs as users learn new applications is dramatically reduced because users can instantly see how something is done and then can do it on their own, without consulting help files, manuals, or calling a help desk.

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