British Computer Maker Bundles Mentor™
to Reduce Support Costs

Norwalk, Connecticut, USA, 13 February 2001 -- In a major deal with Tiny Computers, Britain's third largest computer manufacturer, Mentor Media Group introduces a new way for technology companies to reduce support costs and to gain a competitive market advantage. As a result of the agreement, Mentor Media Group's Mentor™, a communication, learning, and support system (CLS) is now bundled with every Tiny computer shipped in the UK.

When the computer is first turned on, "Tiny Trainer," an animated character Mentor Media Group created for Tiny Computers, gives a fast, entertaining tour of the desktop, orients users to basic computer concepts and walks them through the steps of signing up for Tiny's online ISP service. Tiny Trainer also directs users to Mentor's comprehensive support for Windows Me, Microsoft Outlook Express and Internet Explorer: all part of Tiny's standard desktop configuration.

In Tiny's ROI analysis, the manufacturer estimated that a reduction in support costs by less than 10 percent would pay for entire Mentor package. The company was so pleased with the customer response to Tiny Trainer and Mentor, that the character was used in it's advertising and on the Website to promote the competitive advantage of built-in help.

"Every high-tech company faces the problem of end-user support," says Mentor Media Group's CEO Dan Gallo, "and we're excited about the solution we've created for Tiny. We believe this is a model for all technology companies that need to reduce costs: from PC manufactures and makers of wireless devices, to software developers, ISPs, and developers of e-commerce sites and exchanges. We combine a highly customized solution with our shrink-wrapped products to help users assimilate faster while simultaneously reducing support costs."

Instant answers eliminate the need for courses
Mentor integrates multimedia support into the desktop and/or into an individual software application. Whenever a user needs to know how to do something, the answer is available just by clicking the Mentor icon. Users watch a 30-to 90-second demonstration and can immediately perform the same steps themselves. It's the closest thing to having a full-time officemate who is always happy to give you the right answer. Mentor also eliminates the need for training. Companies can't afford all the courses and support required for constant deployment of new technology. People don't like taking courses and quickly forget most of what they learned. Mentor's "see it, hear it, do it" approach lets people complete a task without frustration.

About Mentor Media Group
Mentor Media Group is a leading business communications company offering custom and off-the-shelf e-learning solutions. With over 6-million user seats sold, its flagship product, Mentor™ helps companies get more out of their new technology by making users successful the moment the technology is deployed. Mentors are appropriate for a wide variety of products and services offered by software developers, hardware manufactures, ISPs, makers of wireless devices, and developers of e-commerce sites or exchanges. Mentor delivers just-in-time, multimedia support via local networks, CD-ROMs, local hard drives, or streamed over the Internet. Mentor products are available in multiple languages for a suite of Lotus products such as Notes, Sametime, and QuickPlace; for popular Microsoft products such as Windows 2000, Windows Me, Outlook 2000, Word 2000, Excel 2000, and Internet Explorer 5; as well as for Netscape Navigator and custom applications.

Mentor has become a learning standard at Fortune 500 companies such as IBM, DuPont, DaimlerChrysler, GE Capital, ExxonMobile, Reuters, Verizon, American Express, Duke Energy, and Colgate-Palmolive. Mentor can be experienced online at www.trymentor.com.

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