Pitney Bowes and Johnson Controls
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Respected companies deploy Mentor™ to accelerate deployments, speed user adoption, and reduce technical support and training costs.

Norwalk, CT, November 22, 2002— Mentor Media Group, (www.trymentor.com), producer of Mentor™, the world's leading communication, learning and support program that's proven to accelerate enterprise application deployments, is experiencing a steady succession of corporate sales and bundling partnerships that attest to the money-saving, productivity increasing power of Mentor.

Johnson Controls, Inc. (NYSE: JCI), a global market leader in automotive systems and facility management and control will rely on Mentor to accelerate new application deployments. They are already using Mentor™ for Lotus Notes R5 in one business unit, and have purchased Mentor™ for Lotus Sametime, Lotus QuickPlace, and Mentor's Pre-Rollout Communication Programs.

"We're launching Mentor with our deployment of Lotus Sametime and QuickPlace," said Peter Panagis, Executive Director of Corporate Business Systems at Johnson Controls. "As a result, it's likely many users will never need to call the help desk for assistance or support."

"We'll be deploying it through all our business units," says Jason Strom, Domino Applications Manager at Johnson Controls, "I expect Mentor will give our users immediate answers to their questions, which in turn is going to drive a faster adoption of this new technology."

Pitney Bowes (www.pitneybowes.com) recently purchased Mentor™ for Lotus Notes and Mentor™ for Lotus iNotes Web Access for their entire enterprise. "We expect Mentor will increase productivity," says Eduardo Arias, Director of Distributed Server Services and Enterprise Messaging. "Mentor will provide immediate answers to Lotus Notes questions that end users usually have, without having to call the help desk."

"Our innovative approach to making users successful using software without training has proven to reduce Help Desk calls, reduce deployment times and all costs associated with deploying and supporting technology-we look forward to exceeding our clients high expectations," says Dan Gallo, President and CEO of Mentor. "This is further proof that the value of Mentor is greater than the budget pressures our customers are feeling in this economy."

Panagis oversees several global systems at Johnson Controls, including e-collaboration and Domino support. Cutting costs without losing value is high on his list of concerns. "We'll probably hold a few training sessions, but not as many as we would have if we didn't have Mentor," said Panagis. "And now sessions will be shorter because of Mentor. We're reducing and avoiding costs, and with Mentor I don't think the average user will even need training."

Training users in new technology is expensive and a drain on productivity, making Mentor an attractive choice. "We absolutely expect to save money," said Strom. "We're geographically dispersed and it's not practical to train all these folks. They'll now have single click access to Mentor content, right in the application, right at their fingertips, just when they need it."

Arias projects similar benefits for Pitney Bowes. "In our distributed environment, it will play a more important role than training. Its difficult—and too expensive—to bring everybody from remote offices and locations together to take a class. We expect Mentor to really save us money."

"I think the just-in-time capability is the biggest plus," said Panagis, pointing out one of Mentor's major differentiators from training. "It's there for support when the user needs it." Mentor doesn't ask users to retain knowledge they don't need. "I believe it's going to make users much more comfortable from the outset," said Panagis.

Mentor's presentation is a departure from the usual programs that support software. Panagis illustrates the point. "It's not just having a help button in the upper right corner. Mentor doesn't just tell people how to use Sametime; it shows and tells them how to use it. This is something that's going to help people, especially when they're confronted with a new application."

"The presentation is very attractive, very engaging," says Strom. "It contains a good mix of the 'conceptual' aspects as well as 'How to's.' To us, that's important. It's not just: 'Here's how you use it.' It delivers real life scenarios complemented by terrific writing."

"People are really going to be grabbed by this," adds Panagis. "There's humor in some of the content and I think that's always a good thing. I really see it being able to grab people we might not otherwise get to use the software."

"Our expectations are certainly high," says Strom. "Ideally, with Mentor we'd be able to see some folks become our power users and champions of the collaborative tools." "We have high expectations," Arias explains. "Mentor puts Pitney Bowes on the path of empowering users to help themselves."

About Mentor

With over seven million licenses sold, Mentor's always available, easy-to-understand communication, learning and support has helped hundreds of corporations quickly get users up to speed using new applications without training. Mentor is ideal for individuals and small businesses that don't have access to help desks or time for training.

Available through retail stores and eCommerce (www.thementorshop.com), consumers and small business users can now benefit from the power of Mentor by joining Fortune 500 companies worldwide, including IBM, DuPont, GE Capital, ExxonMobil, Goodyear Tire, Cisco, and American Express.

More information on this release, as well as Mentor: / .

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